We offer three shipping options:

Ship on the 15th - Standard (Free)

• Basic tracking (most packages will receive multiple scans)
• No insurance
• Delivery in 3-8 business days
• Ships on 15th

Ship on the 15th - Premium ($2.99)

• Full tracking from pickup to your door
• Complete insurance protection
• Delivery in 2-5 business days
• Ships on 15th

Ship Now ($4.99)

• Full tracking from pickup to your door
• Complete insurance protection
• Delivery in 2-5 business days
• Ships in 1-2 business days

UpGlove does not charge you until we start packing your shipment. This typically happens 1-5 business days before we ship your package.  

So if you sign up on the 1st and choose free shipping (15th of every month) you won't be charged until a few days before shipping. 

If you're on the old platform, you'll be billed when you sign up. 

Return & Refund Policy

Last Updated: November 2025

Overview

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items within our return window for a refund, store credit, or exchange. Please review this policy carefully, as all returns are subject to the conditions outlined below.

Return Window

All returns must be initiated within 30 days from the date you received the item. Items postmarked or delivered to our facility after 30 days from receipt will not be accepted for return and will be returned to you at your expense.

To initiate a return, email support@upglove.com with your order number and reason for return.

Condition Requirements for Returns

To be eligible for return or exchange, items must meet ALL of the following conditions:

• Item must be in like-new condition with no visible signs of wear;
• Item may have been tried on but must not have been worn for extended use;
• All original tags, labels, and packaging must be attached and intact;
• Item must not show any damage, staining, odor, or cosmetic imperfections;
• Original packaging and any included accessories, documentation, or materials must be included.

Items that do not meet these conditions will be refused or will be subject to a 20% restocking fee (see Restocking Fees below).

Non-Returnable Items

The following items are FINAL SALE and are not eligible for return, refund, or exchange under any circumstances:

• Items marked "Final Sale" at time of purchase;
• Items purchased during clearance or special promotions (unless otherwise stated at time of purchase);
• Customized or monogrammed items;
• Items purchased more than 30 days ago;
• Items showing any signs of use, wear, or damage.

Restocking Fees

A restocking fee of 20% of the purchase price will be deducted from your refund or store credit in the following situations:

• Item is returned in used, worn, or damaged condition;
• Tags have been removed or are damaged;
• Original packaging is missing or damaged;
• Item has been tried on and shows any signs of wear.

We reserve the right to refuse the return entirely if the item does not meet the condition requirements outlined above.

Return Process

Step 1: Request Return

Email support@upglove.com with your order number and reason for return. Include photos of the item and packaging if possible. We will review your request and respond within 1-2 business days. If approved, we will provide return instructions.

Step 2: Ship Your Return

We will provide a prepaid return shipping label at no cost to you. Use this label to ship your return to the address below. Please package items securely in original packaging or equivalent protective packaging to prevent damage in transit. Keep your tracking number for your records.

Return Address:
UpGlove
Attn: Returns
3225 S MacDill Ave #129-309
Tampa, FL 33629

Step 3: Inspection and Processing

Upon receipt, we will inspect your return within 5-7 business days. We will verify that the item meets our condition requirements and will notify you by email of the inspection results.

If the item meets all return conditions, your refund or store credit will be processed. If the item does not meet conditions, we will notify you of any applicable restocking fees or rejection of the return.

Step 4: Refund Issuance

Once approved, refunds will be issued to your original payment method within 5-10 business days. Depending on your credit card company or bank, it may take an additional 1-2 billing cycles for the credit to appear on your statement.

Store credit will be issued immediately via email and can be used on your next purchase.

Refund Methods

You may choose one of the following refund methods:

• Original Payment Method: Refund to the credit card, debit card, or payment account used for the original purchase (minus applicable restocking fees);
• Store Credit: Full refund amount as store credit (no restocking fee deduction) to use on future purchases. Store credit does not expire and can be used toward any product on our Site.

Store credit is our preferred refund method and we encourage customers to choose this option.

Exchanges

If you need a different size or color of the same item, you may exchange it within 30 days of receipt. Exchanges are subject to the same condition requirements as returns.

Size or Color Exchange: You are responsible for return shipping costs. We offer discounted return shipping labels you can purchase. Once we receive and inspect your return, we will ship the replacement item to you.

Wrong Hand Exchange: If you ordered the wrong hand (left vs. right), this is considered a customer error. You are responsible for return shipping costs. We offer discounted return shipping labels you can purchase. You are also responsible for replacement shipping costs.

If the replacement item is the same price as the original, there is no additional charge other than your shipping costs (if applicable). If the replacement item is a different price, you will be charged or refunded the difference.

Exchanges typically take 7-10 business days from the date we receive your return.

Defective or Damaged Products

If you receive a defective or damaged product, you must notify us within 30 days of receiving the item by emailing support@upglove.com with photos of the damage or defect.

For items damaged during shipping, the damage is the carrier's responsibility. If you purchased shipping with insurance or coverage, we will assist you in filing a claim. If you chose a shipping option without insurance, carrier claims may not be available.

For manufacturing defects discovered within 30 days of receipt, we will replace the item at no cost to you, including return and replacement shipping. Defects discovered after 30 days are covered under the manufacturer's warranty, if applicable.

Shipping Costs

Refund for Dissatisfaction (Tried On, Not Satisfied): We will provide a prepaid return shipping label at no cost to you for returns due to dissatisfaction.

Size/Color Exchange: You are responsible for return shipping costs. We offer discounted return shipping labels you can purchase.

Wrong Hand Exchange: You are responsible for both return shipping and replacement shipping costs. We offer discounted return shipping labels you can purchase.

Replacement Shipping (Defective/Damaged): For defective product replacements, we cover both return and replacement shipping at no additional charge.

Original Shipping: We do not refund original shipping charges for any return or exchange.

Special Circumstances

International Orders

We ship to the United States only. International orders are not accepted. If an international order is placed in error, it will be cancelled and refunded to the original payment method.

Final Sale Items

Items marked as "Final Sale" at the time of purchase are not eligible for returns, exchanges, or refunds under any circumstances, except in cases of manufacturing defects discovered within 30 days of receipt.

Clearance and Promotional Items

Items purchased during clearance sales or special promotions are typically final sale. If a promotional item is returnable, this will be stated at time of purchase. Check your order confirmation for clarity.

Return Refusal

We reserve the right to refuse any return or exchange if:

• The item does not meet the condition requirements outlined in this policy;
• The return is initiated outside the 30-day window;
• We have reason to believe the return is fraudulent or the item is counterfeit;
• We determine you are attempting to abuse or exploit the return policy.

In cases of return refusal, we will notify you by email and explain the reason. Refused returns may be returned to you at your expense, or held for 30 days before disposal.

Fraudulent Returns

We monitor for fraudulent return activity, including patterns of abuse or exploitation of the return policy. Customers who engage in fraudulent returns, serial returns, or attempts to circumvent this policy may have their accounts suspended or terminated, and we may pursue legal action.

Questions

If you have any questions about this return and refund policy, please contact us at:

Email: support@upglove.com
Website: https://upglove.com/contact

We are committed to making the return process fair and transparent for all customers.

Terms & Conditions

You can access our Terms & Conditions here: Terms

Privacy Policy

You can access our Privacy Policy here: Privacy

Disclaimer policy

You can access our Privacy Policy here: Disclaimer

QUESTIONS

If you have any questions concerning any of our policies, please contact us at:

support@upglove.com