UpGlove ships on or near the 15th of each month (depending on weekends/holidays). We prepare and pack shipments from the 11th to the 15th of each month. This means any orders placed during this period will be shipped out the following month.
Example: If you place an order during the 11th - 15th your shipment will happen on the 15th of the following month.
Billing happens on the day you join the UpGlove family. You will be re-billed on this date unless you pause or cancel your membership.
If you pause your membership and then restart it your billing will begin on the date you resume your membership.
Example: You join UpGlove on 5th June and decide to pause your membership on September 20th. On March 18th you decide to restart your membership. Your billing will begin on that day (March 18th).
PayPal: If you pause your membership and used PayPal as your preferred payment method then PayPal may restart your billing on or around the original date you started your membership.
Last updated January 15, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason or need to make an exchange, you may return it to us for a full refund, store credit or an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
NEED A NEW SIZE
If you need a new size we take of your request and will cover shipping both ways one time. Any subsequent requests for new sizing you will be required to pay for shipping costs. You can requests a different size for your next shipment as well for no costs.
*If you are not an UpGlove member (i.e. refer-a-friend, giveaway winner, etc...) you will pay to ship your item back.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Label. After receiving a Return Label place the item securely in its original packaging and mail your return the following address:
3225 S MacDill Ave #129 - 309
Tampa, FL 33629
Please note, keep the original packaging to keep the product safe. You can use the original mailer in which the item was shipped or another preferred mailer (at your cost) that will not damage the product.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please email us at email@example.com to discuss a return or exchange. We must be notified of a damaged or defective product within 30 days of when the item was received by you.
We do not cover shipping for replacement gloves. A $4.99 shipping and handling fee applies.
A used item will not be accepted for returns or exchanges.
Items that have been purchased over 30 days will typically not be accepted for returns or exchanges.
We have an easy return/exchange policy, but hold the right to refuse returns/exchanges if we feel we are being taken advantage of or feel the return/exchange does not meet the guidelines stated in this policy.
If you have any questions concerning our return policy, please contact us at:
Terms & Conditions
You can access our Terms & Conditions here: Terms
If you have any questions concerning any of our policies, please contact us at:
If you need any additional support contact us at: firstname.lastname@example.org