UpGlove ships for free on the 15th of each month (depending on weekends/holidays). You must order before midnight ET on the 14th to make free shipping day. You can also pay $4.99 to have your gloves shipped out in 1-5 days.
UpGlove does not bill you until we start packing your shipment. This typically happens 1-5 business days before we ship your package.
So if you sign up on the 1st and choose free shipping (15th of every month) you won't be charged until a few days before shipping.
If you're on the old platform, you'll be billed when you sign up.
RETURN/REFUND POLICY
Last updated January 1, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason or need to make an exchange, you may return it to us for a full refund, store credit or an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
NEED A NEW SIZE
If you need a new size you can ship your item back to UpGlove. If you like you can purchase a return label from us which will most likely be cheaper than going to the post office.
RETURN PROCESS
To return an item, please email customer service at support@upglove.com. You will be responsible for return shipping, but you can purchase a return label from us which will most likely be cheaper than going to the post office. You can return your purchase to the below address:
UpGlove
Attn: Returns
3225 S MacDill Ave #129 - 309
Tampa, FL 33629
Please note, keep the original packaging to keep the product safe. You can use the original mailer in which the item was shipped or another preferred mailer (at your cost) that will not damage the product.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please email us at support@upglove.com to discuss a return or exchange. We must be notified of a damaged or defective product within 30 days of when the item was received by you.
We do not cover shipping for replacement gloves. A $4.99 shipping and handling fee applies or the replacement glove can be shipped with your next shipment for no additional fee.
Please Note
A used item will not be accepted for returns or exchanges.
Items that have been purchased over 30 days will typically not be accepted for returns or exchanges.
We have an easy return/exchange policy, but hold the right to refuse returns/exchanges if we feel we are being taken advantage of or feel the return/exchange does not meet the guidelines stated in this policy.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@upglove.com
Terms & Conditions
You can access our Terms & Conditions here: Terms
Privacy Policy
You can access our Privacy Policy here: Privacy
Disclaimer policy
You can access our Privacy Policy here: Disclaimer
QUESTIONS
If you have any questions concerning any of our policies, please contact us at:
support@upglove.com
If you need any additional support contact us at: support@upglove.com