Support

Shipping

UpGlove ships on or near the 15th of each month (depending on weekends/holidays). We prepare and pack shipments from the 11th to the 15th of each month. This means any orders placed during this period will be shipped out the following month. 

Example: If you place an order during the 11th - 15th your shipment will happen on the 15th of the following month. 

Billing

Billing happens on the day you join the UpGlove family. You will be re-billed on this date unless you pause or cancel your membership. 

If you pause your membership and then restart it your billing will begin on the date you resume your membership.

Example: You join UpGlove on 5th June and decide to pause your membership on September 20th. On March 18th you decide to restart your membership. Your billing will begin on that day (March 18th).

PayPal: If you pause your membership and used PayPal as your preferred payment method then PayPal may restart your billing on or around the original date you started your membership.

Returns

RETURN/REFUND POLICY

Last updated January 15, 2020

Thank you for your purchase.  We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason or need to make an exchange, you may return it to us for a full refund, store credit or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@upglove.com to obtain a Return Label. After receiving a Return Label place the item securely in its original packaging and mail your return the following address:

UpGlove

Attn: Returns

3225 S MacDill Ave #129 - 309

Tampa, FL 33629

Please note, keep the original packaging to keep the product safe. You can use the original mailer in which the item was shipped or another preferred mailer (at your cost) that will not damage the product.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please email us at support@upglove.com to discuss a return or exchange.

Please Note

A used item will not be accepted for returns or exchanges.

Items that have been purchased over 30 days will typically not be accepted for returns or exchanges.

We have an easy return/exchange policy, but hold the right to refuse returns/exchanges if we feel we are being taken advantage of or feel the return/exchange does not meet the guidelines stated in this policy.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@upglove.com

If you need any additional support contact us at: support@upglove.com

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